Terms and Conditions
Last Updated: 02 October 2026
These Terms and Conditions constitute a legally binding agreement between you (“Guest”, “Customer”, “you”, or “your”) and PT Masa Kini Group, operating under the brand name Kini Luxury (“Kini Luxury”, “we”, “our”, or “us”), a company duly established and operating under the laws of the Republic of Indonesia. By accessing or using www.kiniluxury.com or booking any transportation, chauffeur, or concierge service through our platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. Please review them carefully before confirming your booking.
Definitions
Kini Luxury refers to the provider of luxury car rental services, offering vehicles with professional drivers.
Scope of Services
Kini Luxury provides premium car rental services in Bali and the surrounding areas, offering drivers according to the customer’s preference.
Service Zones and Coverage
Shuttle and Half-Day services are only available within the following designated service areas: Kuta, Seminyak, Sanur, Canggu, Nusa Dua, Jimbaran, Uluwatu, and Ubud. For destinations outside these zones, the service will be automatically upgraded to a Full-Day rental, or pricing will be adjusted based on prior agreement with Kini Luxury.
Cross-Region Surcharge
A cross-region surcharge may apply for trips involving travel across multiple distant or opposite regions within Bali, particularly when the route significantly increases travel time, driver hours, and operational distance. Examples include routes such as pick-up in South Kuta followed by travel to Buleleng and then continuing to Karangasem, or other itineraries that cross different regions of Bali within a single service period. The applicable surcharge will be determined based on the route, total distance, and operational considerations, and will be communicated prior to confirmation whenever possible.
Additional Services
Additional services, including but not limited to Fast Track Assistance, VIP Concierge, Police Escort, child seats, decorations, and other optional services, are available exclusively as add-ons to a confirmed Kini Luxury transportation booking and are not offered as standalone services. Certain additional services are provided in cooperation with trusted third-party partners and are subject to their availability, operational requirements, and applicable terms, including cancellation, amendment, and refund policies. Kini Luxury will communicate any applicable conditions prior to confirmation whenever possible.
Government-Regulated Services
Certain services, including but not limited to Police Escort, Fast Track, and VIP Airport Assistance, are subject to approval by the relevant government authorities and operational requirements. While Kini Luxury will make every reasonable effort to facilitate these services, approval cannot be guaranteed. All decisions relating to immigration, customs, quarantine, security procedures, police escort authorization, or any other government-controlled process remain solely at the discretion of the respective authorities.
Experience Packages
Experience packages, including but not limited to helicopter tours, yacht charters, adventure activities, sightseeing tours, and other curated experiences, are subject to weather conditions, operator availability, safety regulations, and operational requirements. In the event of cancellation, rescheduling, or service disruption due to weather, safety concerns, or operational reasons, any refunds or rescheduling will be subject to the policies of the respective service provider.
Professional Support Services
Professional support services, including but not limited to photography, videography, bodyguard, tour guide, interpreter, and other concierge-related services, are subject to availability and operational requirements. Service duration, scope of work, and deliverables will follow the package or agreement confirmed at the time of booking. Kini Luxury is not responsible for delays, limitations, or interruptions caused by weather, venue restrictions, third parties, or other circumstances beyond our reasonable control.
Booking and Reservation
To request a transportation or related service, customers must provide all required details, including the pick-up location, drop-off location, date, time, and any additional preferences. Bookings may be submitted through the Kini Luxury booking form or via WhatsApp. A booking is considered confirmed only after Kini Luxury has reviewed the request and confirmed the booking details and payment requirements. Once a booking has been confirmed, any changes to the service type on the day of service are limited to upgrades only. Downgrades are not permitted. For example, bookings may be upgraded from Shuttle to Half-Day or Full-Day, or from Half-Day to Full-Day. However, changes from Full-Day to Half-Day or Shuttle, or from Half-Day to Shuttle, are not allowed. Kini Luxury reserves the right to apply the applicable rate based on the upgraded service.
Late Booking
For bookings made within 12 hours of the requested pick-up time, availability may not be guaranteed.
Confirmation
Once a booking request is received, Kini Luxury will review the submitted details and, where applicable, provide a quotation and payment instructions. A booking is considered confirmed only after Kini Luxury has confirmed the booking and the required payment has been received, as applicable.
Currency and Pricing
All prices are quoted in Indonesian Rupiah (IDR) and are inclusive of applicable taxes. Kini Luxury reserves the right to adjust pricing at any time without prior notice. Any confirmed bookings will follow the agreed price at the time of confirmation.
Special Dates Pricing
On special dates such as December 24th, December 25th, December 31st, and January 1st, all service rates will be subject to a 20% surcharge due to peak season demand. Kini Luxury reserves the right to adjust pricing during peak seasons, high-demand periods, or special events beyond the dates listed above.
Cancellation
- Cancellations made at least 48 hours before the scheduled pick-up time are eligible for a full refund.
- Cancellations made within 48 hours of the scheduled pick-up time are not eligible for a refund.
- No-shows or cancellations made after the scheduled pick-up time are not eligible for a refund.
Refunds
All approved refunds will be processed within three business days.
Rental Duration
Half-Day Service has a maximum duration of 5 hours. If the overtime exceeds 3 hours, the booking will automatically be upgraded and charged as a Full-Day rental (10 hours).
Rental Period and Extension
The rental period is defined as the duration between the agreed-upon pick-up and drop-off times. If you require an extension, you must notify Kini Luxury at least 2 hours before the scheduled end of the rental period. Any unauthorized extensions may result in additional charges.
Fees and Charges
Service fees include the vehicle, driver services, and fuel. Additional costs such as tolls, parking fees, and other expenses are the customer’s responsibility. If the rental period exceeds the agreed duration, an additional charge of 10% of the hourly rate will apply.
Additional Operational Charges
If the driver’s service extends beyond 12:00 AM, a one-time midnight fee of IDR 250,000 will apply per service day. Services starting before 6:00 AM may also be subject to an additional early morning operational fee. Any applicable charges will be communicated prior to confirmation.
Pick-up Responsibility
Customers are responsible for providing accurate pick-up and drop-off details. Kini Luxury shall not be held liable for delays or additional charges resulting from incorrect or incomplete information.
Multiple Stops
Multiple stops are permitted within the agreed service duration. Additional charges may apply if the route significantly deviates from the original itinerary. Any additional travel time resulting from multiple stops will be counted toward the booked service duration.
Waiting Time
Airport pick-up services are scheduled based on the flight information provided by the customer. Customers are responsible for providing accurate and up-to-date flight details and for notifying Kini Luxury of any flight changes or delays. Kini Luxury shall not be held liable for any delays or service disruptions resulting from inaccurate, incomplete, or outdated flight information provided by the customer. For airport pick-up services, the complimentary waiting time is up to 90 minutes from the actual flight arrival time. Beyond this period, additional waiting charges may apply. For Shuttle Services, a maximum waiting time of 15 minutes is provided from the agreed pick-up time. After this period, additional charges may apply or the booking may be considered cancelled without refund. For Full-Day and Half-Day Services, there is no waiting time allowance. The rental duration will begin at the agreed standby time, regardless of the customer’s arrival.
Driver Standards
All Kini Luxury drivers are trained to deliver professional, courteous, and discreet service. Drivers are expected to maintain proper grooming, wear appropriate attire, and communicate clearly with customers. Basic English communication skills are provided to assist international guests, ensuring a smooth and comfortable travel experience.
Driver Availability
Kini Luxury does not guarantee the availability of a specific driver. Driver assignments are subject to operational availability, and Kini Luxury reserves the right to assign an alternative driver in the event of illness, emergency, or other unforeseen circumstances.
Driver Meals and Rest
For Full-Day services exceeding 8 hours, providing a meal or meal allowance for the driver is appreciated but not mandatory.
Driver and Vehicle Responsibilities
The driver will operate the vehicle in a professional and courteous manner, adhering to all local traffic laws and regulations. The driver is not authorized to engage in any unlawful activity. Additionally, any inappropriate behavior by the customer will result in immediate termination of the service without a refund. Any damages to the vehicle, inside or out, caused by the customer will be the customer’s responsibility.
Vehicle Use
The vehicle must be used solely for its intended purpose and in accordance with Kini Luxury guidelines, and may only be used by the customer or authorized persons. Kini Luxury reserves the right to refuse or terminate service without refund if passengers engage in any dangerous, inappropriate, or unlawful activities, including but not limited to smoking, alcohol consumption, drug use, or the transportation of prohibited substances or goods. Smoking inside the vehicle is strictly prohibited and will result in a penalty of IDR 1,000,000 per violation. Vomiting inside the vehicle, whether due to intoxication, motion sickness, or any other reason, will incur a cleaning fee of IDR 1,000,000. Passengers are expected to maintain a clean and comfortable environment within the vehicle. Playing music at an excessively high volume is discouraged, and carrying pets inside the vehicle is strictly prohibited and will result in a penalty of IDR 1,000,000, regardless of whether additional cleaning or damage occurs. Consuming durian or other strong-smelling food that causes persistent odors or requires special cleaning will also incur a fee of IDR 1,000,000. Any loss, removal, or damage to Kini Luxury amenities, accessories, or vehicle equipment provided during the service will be charged based on the actual replacement or repair cost. Any damage to the vehicle caused by the customer or passengers will likewise be charged based on the actual repair, restoration, or replacement cost.
Vehicle Quality Guarantee
Kini Luxury is committed to providing clean, well-maintained, roadworthy, and professionally prepared vehicles for every service. Each vehicle is cleaned and inspected prior to departure to ensure safety, comfort, and a premium travel experience.
Vehicle Substitution
In the event that the selected vehicle becomes unavailable due to unforeseen circumstances, maintenance issues, or operational reasons, Kini Luxury reserves the right to replace it with a similar or higher-category vehicle without prior notice, at no additional cost to the customer.
Vehicle Cleanliness and Damage Policy
The customer is responsible for maintaining the cleanliness and condition of the vehicle interior throughout the rental period. Any damage or excessive dirt caused by food, drinks, sand, stains, or other substances may result in additional cleaning or repair charges, depending on the extent of the damage. Kini Luxury reserves the right to determine the appropriate charges if the vehicle requires special cleaning or restoration. Severe damage or contamination may incur higher charges beyond the standard cleaning fee. Durian and other strong-smelling foods are strictly prohibited inside the vehicle. Any violation that causes unpleasant odors or requires special cleaning will result in a cleaning fee of IDR 1,000,000.
Passenger Behavior
Customers and passengers are expected to behave respectfully and comply with all reasonable instructions provided by the driver. Kini Luxury reserves the right to refuse or terminate the service immediately, without refund, if any behavior is deemed unsafe, abusive, or in violation of these Terms and Conditions. Any resulting damage to the vehicle may incur additional charges. For safety, passengers are encouraged to wear seat belts at all times. Child seats are available upon request and subject to availability. To ensure the appropriate child seat is provided, customers are responsible for informing Kini Luxury of the child's age and approximate weight at the time of booking.
Passenger Capacity
The number of passengers must not exceed the legal seating capacity of the vehicle. Kini Luxury reserves the right to refuse service in case of overcapacity without refund.
Luggage Policy
Customers are responsible for ensuring that luggage capacity is suitable for the selected vehicle. Kini Luxury is not liable if the number or size of luggage exceeds the vehicle’s capacity.
Personal Belongings
Kini Luxury is not responsible for any loss or damage to personal belongings left in the vehicle during the rental period. Customers are advised to take care of their belongings.
Access and Parking
Customers are responsible for ensuring that pick-up and drop-off locations are accessible by the selected vehicle. If access is restricted, the nearest accessible point will be used.
Traffic and Delay Disclaimer
Kini Luxury is not responsible for delays caused by traffic conditions, road closures, weather, local ceremonies, religious events, or other unforeseen circumstances. Travel time may be affected by these factors, and customers are advised to allow sufficient time for their schedule.
Third-Party Delays
Kini Luxury is not responsible for delays caused by third parties, including hotels, villas, or event organizers.
Force Majeure
Kini Luxury will not be liable for any failure or delay in providing services due to unforeseen events beyond our control, such as natural disasters, government actions, or accidents. In such cases, Kini Luxury will make reasonable efforts to reschedule the booking.
Payment Terms
The customer agrees to pay the full rental amount, including any additional charges for excess time, extra services, or damages, at the time of booking or as specified by Kini Luxury. Kini Luxury reserves the right, at its discretion, to require full payment in advance for certain bookings, particularly for new customers or in cases of prior cancellations. Cash payments and payment after service are not available.
Payment Methods
Kini Luxury accepts payment via credit or debit card and Indonesian bank transfer. Cash payments and payment after service are not available. Full payment must be completed in advance as specified by Kini Luxury. Any bank charges, payment processing fees, currency conversion fees, or other charges imposed by third-party financial institutions or payment providers shall be the customer’s responsibility.
Promotions and Discounts
Kini Luxury may offer promotional rates, discounts, or special offers from time to time. Promotions may be subject to specific eligibility requirements, validity periods, service restrictions, or other applicable conditions. Unless otherwise stated, promotions cannot be combined with other discounts or offers. Kini Luxury reserves the right to modify, suspend, or terminate any promotion at its discretion.
Insurance
Kini Luxury places the highest priority on passenger safety. While every effort is made to ensure a safe and comfortable journey, Kini Luxury shall not be held liable for incidents arising from circumstances beyond its reasonable control. All vehicles are covered by standard insurance, and any claims will be processed in accordance with the applicable insurance policy. Nothing in these Terms excludes liability for damages caused by proven negligence or willful misconduct by Kini Luxury.
Privacy and Data Protection
Kini Luxury collects personal information for the purpose of processing bookings and providing the service. Kini Luxury complies with applicable data protection laws and will not disclose personal information to third parties without the customer’s consent, except as required by law.
Limitation of Liability
Kini Luxury shall not be held liable for any indirect, incidental, or consequential damages, including but not limited to delays, missed flights, or loss of business opportunities arising from the use of our services.
Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of Indonesia. Any disputes arising from the use of Kini Luxury services shall be resolved through mutual discussion whenever possible.
Dispute Resolution
In the event of any dispute arising out of or in connection with these Terms and Conditions, both parties agree to first attempt to resolve the matter amicably through good-faith negotiations. If no resolution can be reached, the dispute shall be resolved in accordance with the applicable laws of the Republic of Indonesia.
Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Amendments
Kini Luxury reserves the right to modify these Terms and Conditions at any time. Any amendments will be posted on our website and will become effective immediately upon posting.
